I love Apple products, even if the shopping experience was terrible, I’d probably still purchase them for their quality and content.
When I read a story like the one below, I realize that it isn’t just the products themselves, it’s the experience and people that make me want to come back.
10-year-old girl has memorable experience at Apple Store
What can you do to make every customer’s shopping trip a wonderful experience?
Many years ago I did a bit of programming on a hugely expensive computer named Lisa. Years later, i saved up to buy my first Mac. It had no hard disk, just double floppy drives and an amazing ability to outshine my PC. It actually spoke. A colorful IMac and laptop followed. My first Macbook Pro lightened my backpack weight, eliminating my need for a heavy PC laptop.


